The Nationals’ Member for Mildura, Jade Benham, is urging the public to be aware of new bans on telemarketing and doorknocking under the Victorian Energy Upgrades (VEU) program.
Starting from 1 May 2024, unsolicited telemarketing calls related to the VEU program were made prohibited, followed by a ban on doorknocking from 1 August 2024. These measures are designed to ensure that consumers are not disturbed by unwanted marketing efforts unless they have provided prior consent.
Effective from 1 May 2024, telemarketing calls under the VEU program are not allowed unless consumers have given prior consent.
Effective from 1 August 2024, doorknocking for marketing or promoting upgrades under the VEU program will be banned unless prior consent is given.
Telemarketing calls will still be allowed for other purposes, including notifying consumers of a product recall or fault, or booking an appointment for an upgrade.
“With the cost-of-living crisis hitting all families there are many operators taking advantage of this, so please be vigilant.
“If you receive an unsolicited phone call or visit, you are encouraged to report the incident to the Essential Services Commission.
“These bans are a crucial step in safeguarding our community’s privacy and ensuring that our residents are not subjected to intrusive and unwanted marketing practices,” said Ms Benham.
For further information on the new bans or to report a violation, please contact the Essential Services Commission Phone: (03) 9032 1310 or Email: veu@esc.vic.gov.au
